APQS Rocks!
Monday, May 23, 2011 at 2:53PM It goes without saying that I love my APQS Millennium longarm, it is an absolute dream to work with. Today, I decided to do spring cleaning/annual maintenance on it. I took off all the covers to check and clean everything under the hood. Under the front cover, I noticed a cable with a separation I hadn’t noticed before.
I took a photo and emailed it to the support team at APQS. In just a few mintues, I had an answer… it was supposed to be that way! Sweet!
I finished cleaning the inside and put the covers back on. My thread cutter had recently stopped working, it was next on my list. I emailed Dawn at APQS back, explained that the thread puller arm wasn’t reaching the cutting blades, and within thirty minutes, I had a fully detailed Word document, wonderful photos included, on how to make the repair. Back in business in no time at all!
I sure would love to see domestic sewing machine dealers go this route. It is such a pain and so inconvenient to have to take a machine in for servicing. Thank you APQS!










